Support
How can we help?
Contact Ophinia support for help with your account, official print orders, shipping updates, damage or lost-print claims, creator payouts, or content reports.
Email support
Send a message to support@ophinia.com. Please include the email address on your account and any relevant order, profile, or certificate details.
Official print orders
For order questions, include your order email, the creator name, and the approximate purchase date.
Damage or lost prints
For damage or lost-print support, include clear photos where applicable and your shipping details.
Creator payouts
For payout setup questions, include your account email and any Stripe Connect status shown in your account.
Reports and safety
For impersonation, inappropriate content, or safety concerns, include the profile or certificate link when possible.